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Bucks NHS Trust receives positive feedback from patient survey

A recent national survey has revealed that Buckinghamshire Healthcare NHS Trust is one of only six NHS trusts across the country to have made improvements on its results in the Care Quality Commission’s (CQC) annual Adult Inpatient Survey.

84% of respondents rated their overall experience in the Trust’s inpatient wards at seven or more out of 10, 99% felt they were treated with dignity and respect, and 98% said they had confidence and trust in their doctors.

The Trust also made improvements in scores including the amount of information given on conditions and treatments, from 78% in 2020 to 85% in 2021, and explaining how well patients might feel after a procedure, which rose from 82% to 86%.

However, a need for improvement in some areas was also highlighted, such as explaining who to contact should a patient be worried after discharge and the availability of staff to assist patients during mealtimes.

The CQC’s annual Adult Inpatient Survey is run through national survey programme Picker.

Karen Bonner, Chief Nurse at Buckinghamshire Healthcare NHS Trust said: “Being one of only six organisations, out of the 73 who use the Picker survey, to see an improvement in our inpatient care results is fantastic.

“This is thanks to the constant compassion and dedication of the brilliant people who work at our Trust. It also builds on the outstanding care rating we received during our last CQC inspection.

“We are determined to learn from every patient interaction to continually improve services, better understand health and care needs and enable more efficient and patient-centred care. The feedback provided by our inpatients will guide these improvements over the coming months.”

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