Top marks for Bucks Waste and Recycling Centres

Buckinghamshire's 10 Household Recycling Centres (HRCs) have once again achieved outstanding customer satisfaction ratings, with over 98% of users expressing overall satisfaction in the latest Customer Satisfaction Survey.

Conducted with more than 2,500 regular site users, the survey provides valuable insights into how well the facilities are meeting the needs of local residents. The results reflect the county's ongoing commitment to delivering efficient, accessible, and environmentally responsible waste services.

Key highlights from the survey:

• Overall satisfaction:
  98% of respondents reported being satisfied with the HRCs, with 53% stating they were very satisfied and 45% satisfied.
• Site layout and cleanliness:
  The layout of containers and overall site tidiness received near-perfect scores, with 98% satisfaction.
• Efficiency:
  57% of visitors experienced no queuing, and 83% of visitors took less than 10 minutes to unload their vehicle – demonstrating the smooth and efficient operation of the sites.

E-permit system for DIY waste:

• 60% of users requiring an e-permit applied in advance.
• 94% expressed satisfaction with the e-permit system, including the recently introduced DIY waste permit.

Carl Jackson, Buckinghamshire Council's Cabinet Member for Environment, Climate Change and Waste, said:

"These excellent results highlight the continued popularity and effectiveness of our household recycling centres. They reflect our dedication to providing convenient and sustainable waste disposal options for residents across Buckinghamshire. We greatly value customer feedback, which helps us maintain high standards and drive ongoing improvements."

The HRCs are managed by FCC Environment on behalf of Buckinghamshire Council. Ian Scott-Browne, FCC Environment's HRC Contract Manager, added:

"These results are a testament to the hard work and dedication of both our on-site teams and support staff. It's especially encouraging to see strong awareness of our reuse scheme, which plays a vital role in reducing waste and supporting the local community."

Reuse scheme success

The survey also explored awareness of the reuse facilities at Aston Clinton and High Wycombe HRCs. These shops, operated by South Bucks Hospice, collect reusable items from all 10 sites for resale, helping to divert waste and support hospice care.

• In 2024/2025, 595 tonnes of reusable items were collected – equivalent to the weight of over 100 elephants!
• Popular donated items include bikes, furniture, garden ornaments, crockery, and sports equipment.
• 71% of respondents were aware that reusable items are separated at all HRCs.
• 58% said they would donate if they knew what items were accepted.

The reuse shops are open during HRC operating hours and have dedicated parking. All proceeds support palliative care services for patients with life-limiting illnesses in Buckinghamshire.

Nick Callaghan, CEO of South Bucks Hospice, commented:

"The Recycling Centres provide vital income that helps us deliver essential hospice services. We're grateful for the high standards maintained by FCC and Buckinghamshire Council. Donors and shoppers alike find the experience rewarding, and this is clearly reflected in the survey results."

Further information on Buckinghamshire Council's HRCs can be found at: Household Recycling Centres (EXTERNAL SITE).