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Update from SGN as homes remain without gas in Aylesbury

The supply to more than 300 homes has now been restored, but there are still properties without gas in the HP21 area.

SGN UPDATE Monday 8/9 13:00

We've now extracted 55,500 litres of water from our gas network and reconnected supplies to 325 properties.
 
All of our effort today is focused on continuing to remove pockets of water from our pipes and restoring remaining supplies as quickly as possible.
 
We'd like to thank the community again for your patience and understanding.
 
We'll post a further update later today by 8.30pm.

 

 

The problem started on Wednesday, when water entered the gas supply. 

As Thames Water work to repair a burst pipe in Ambleside, SGN issued this update at 19:30 on Sunday (7/9)

Sunday 7 September - 7.30pm

We've now reconnected just over 300 of the gas supplies which were lost when water from a burst water main entered our network.

At the same time our teams continue to extract water having now removed 47,500 litres. We're using specialist equipment and have brought in additional resources to speed up our efforts.

We'd like to thank everyone affected in Aylesbury for your ongoing support as we work to restore the remaining gas supplies. Please bear with us if you're supply is still off. We'll visit as many properties as possible into tonight and will be back on the ground tomorrow morning.

Our customer service hub in Walton Court Centre Car Park, off Hannon Road, will shut at 8pm tonight.

We'll post a further update tomorrow lunchtime.

UPDATE 14:15:

"We've continued to make good progress this morning reconnecting gas supplies in Aylesbury, with 289 customer supplies now restored.

Our engineering teams are also continuing to remove water from the network and have so far extracted 38,500 litres.

We’re working hard to remove more water and restore as many remaining supplies as possible today. If you’re still without gas, please bear with us and remember not to attempt to use or reconnect your supply. Once we’re ready to reconnect you, a member of our team will visit. Please wait for their arrival and follow their instructions.

Our customer service hub is open again today at Walton Court Centre Car Park, off Hannon Road. If you need support, feel free to drop in and speak with our team".

The company is expected to post another update at 8pm.

Anyone still without gas is advised not to attempt to turn their supply on until notified by SGN.

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